DJO Incorporated - FAQ

Frequently Asked Questions

What is the standard delivery time?

Provided your ordered item is in stock, and the order is received before 3pm, you order will be delivered on the next working day. Timed delivery slots are not available.

Do you offer Saturday delivery?

We do, at an additional cost of £30. Please speak to our Customer Services Team on +44 (0)1483 459659 if you require a Saturday delivery.

Can I return a DJO-branded item bought from a third party?

Though DJO sells product directly, many other companies also offer our products. If you need to return an item (for any reason), not directly purchased from DJO, you should go back to the company you originally purchased it from.

Can you tell me what brace I should buy?

Our Customer Services Team have years of experience on our braces, and while they can advise on the features of our products, they are not medically qualified. Only a qualified clinician can advise you after a physical assessment. DJO works with a network of independent physiotherapy clinics and hospitals who can help find and fit a DJO brace. Find out more here.

How do I select the correct-sized knee brace?

Please refer to the Fitting DJO Products page

Can I get help in fitting a product?

Please refer to the Fitting DJO Products page, or refer to the Fitting Guide Videos on our YouTube channel.

Can I get replacement parts for by knee brace?

Replacement strap pads, straps and full refurbishment kits (including strap, pads and liners) are available. To ensure you order the correct components, you need to know the size of your brace. This can be found by removing the thigh liner as the sizing information is underneath. To purchase, please speak to our Customer Services Team on +44 (0)1483 459659.

What is the best knee brace to use skiing?

The most popular brace in the DonJoy range for skiing is the DonJoy Armor™ FourcePoint. This is our strongest off-the-shelf knee brace and is designed specifically for ACL (Anterior Cruciate Ligament) protection whilst skiing. This brace will also help with the meniscus by preventing any sharp twisting motions. https://www.djoglobal.co.uk/en_UK/Armor-FourcePoint-73831.html

How do I contact my local DJO representative?

We have two sales teams in the UK and Ireland: one for Bracing and Support products; and one for the Chattanooga range. To speak to your local DJO Bracing and Supports representative, please contact:

  • West London, +44 (0)7789 501108
  • East London and Thames Estuary, +44 (0)7920 487709
  • East Anglia, +44 (0)7768 831586
  • Southern England, +44 (0)7795 181923
  • South West England & South Wales, +44 (0)7917 130809
  • Central England, +44 (0)7502 240929
  • Yorkshire and the East Midlands, +44 (0)7979 851837
  • North East England, +44 (0)7918 551862
  • North West England and North Wales, +44 (0)7918 551863
  • Scotland, +44 (0)7917 163650
  • Northern Ireland and Northern Counties of Republic of Ireland, +44 (0)7776 213226
  • Southern Counties of Republic of Ireland, +353 (0)8725 25582

To speak to your local DJO Chattanooga representative, please contact:

  • Southern UK, +44 (0)7787 566955
  • Northern UK and Republic of Ireland, +44 (0)7789 501107