DJO Incorporated - Product Issues/Warranty

Product Issues & Warranty

Product Issues

If you are experiencing problems with a DJO product, please contact us.

Special case: Out-of-Box Failure

Failure within 1 month of purchase from DJO UK Ltd

Please contact the DJO Customer Services Team on +44 (0)1483 459659 (or use the form above) to determine whether the problem is due to a defect or misuse or mishandling of the product (e.g. fitting). If a return is necessary, a Returns number will be issued, and the product must be returned with any accessories and the purchase invoice. If the product is found to be defective, DJO will replace it within 5 working days (subject to availability).

Failure within 1 month of purchase from third-party sellers

If the product has been purchased via a third-party retailer (ie not directly from DJO), the product should be returned to them. Should the fault appear after 30 days, you may contact the DJO Customer Services Team on +44 (0)1483 459659 (or use the form above).

Warranty

The length of warranty varies dependent upon the product. Please refer to the in-pack instructions included with the product for details.

Repairs Under Warranty

If the product is under warranty, it will be repaired or replaced free of charge after investigation. Any defect due to mishandling, misuse or non-compliance with any user manual, will cancel any warranty. To initiate a Warranty Repair, the customer should contact the DJO Customer Services Team on +44 (0)1483 459659, or use the form above, to request a Returns number. The product must be returned with any accessories and the purchase invoice. If the product is still under warranty, but not its accessories (e.g. cables, batteries) and the latter are defective, these will be replaced and invoiced after acceptance of a quotation by the customer.

Repairs Outside Warranty

DJO can coordinate the repair of items outside warranty, with charges payable by the customer (after acceptance of a quotation). Please contact the DJO Customer Services Team on +44 (0)1483 459659 or use the form above to ask about this service.